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Frequently Asked Questions For Lovemypets GPS Safety Collar

How long will it take for my device to be activated?

How is the LovemypetsGPS Pet Safety Collar different from the microchip pet recovery systems?

Does the system do anything other than locate and track my pet?

Will my pet be harmed by the LovemypetsGPS Pet Safety Collar?

How much does the GPS unit weigh?

Can small breeds or cats wear the LovemypetsGPS Pet Safety Collar?

Can I track my children or other relatives with the LovemypetsGPS system?

Will the system work in heavily wooded areas and inside buildings?

How do I know if the LovemypetsGPS Pet Safety Collar will work where I live?

I noticed that the LovemypetsGPS Pet Safety Collar uses the Sprint PCS service. Do I need Sprint PCS cellular phone service to use the system?

Does the system work outside the U.S.?

What if I’m traveling—will I still be able to use the system?

 

If my pet becomes lost, how often will I receive updates of my pet’s location?

What are locates?

How long does the battery last?

Is the system water-resistant?

Why doesn’t my glow-in-the-dark banding work?

Can I have more than one pet on the system?

Will I have to install any software before I can start using the system?

Do I connect the GPS unit to my computer to use the system?

What online mapping software is used, and how often is it updated?

Does the system come with a warranty?

What is our Shipping/Return Policy?

If I experience any technical issues with my system, what should I do?

Will I be able to track my pet via Smart Phone, iPhone or iPad?

 

Q: How long will it take for my device to be activated?
A: Once you have submitted your online activation/subscription information. You will receive an email with a password and your device is activated. It's that simple!

Q: How is the LovemypetsGPS Pet Safety Collar different from the microchip pet recovery systems?
A: Our system puts control back in the pet owner’s hands. With a microchip, pet owners must wait for someone to find their pet and hope that person will take the animal to a facility that may or may not have the correct type of scanner to determine identification. After the animal is scanned, the facility then contacts the registration service provider, and the service provider then matches the information with the pet owner’s information and finally contacts the pet owner. But with the LovemypetsGPS Pet Safety Collar, the pet owner can be proactive and is able to immediately locate and track the pet as soon as they realize the pet is lost.

Q: Does the system do anything other than locate and track my pet?
A: Yes! The LovemypetsGPS Pet Safety Collar has added safety features to help protect your pet. Since a large number of pets are struck by vehicles at night, the product is banded with a high-quality glow-in-the-dark material so that pets can be seen easily by passing motorists. Even more, the product also features one of the highest reflective qualities on the market—another way to ensure your pet is clearly seen during nighttime hours. The system is a true recipe for safety for your pet.

Q: Will my pet be harmed by the LovemypetsGPS Pet Safety Collar?
A: No, the GPS unit is non-invasive and will not hurt your pet. Also, the glow-in-the-dark and reflective materials are non-toxic and non-radioactive.

Q: How much does the GPS unit weigh?
A: The unit weighs 2.65 ounces, including the battery.

Q: Can small breeds or cats wear the LovemypetsGPS Pet Safety Collar?
A: No, but as GPS technology advances we plan to offer a product that is small enough and lightweight enough to accommodate cats and smaller breeds of dogs. Click here to see our sizing guide.

Q: Can I track my children or other relatives with the LovemypetsGPS system?
A: No, the system is authorized for the sole and exclusive purpose of locating and tracking pets. LovemypetsGPS is not responsible for actions taken with the unauthorized use of this product.

Q: Will the system work in heavily wooded areas and inside buildings?
A: Yes, the system uses an advanced technology that employs both GPS and cellular tower signals to determine location. When the system cannot access GPS signals, it switches to cellular signals and triangulates from cellular towers to determine the location of your pet. Indoor tracking information may be less specific and the address information broader than that received when tracking via GPS signals. The system does not require a line of sight to the sky—your pet will be located inside most areas with adequate cellular coverage.

Q: How do I know if the LovemypetsGPS Pet Safety Collar will work where I live?
A: The system runs on the most complete, all-digital network in the U.S. to transmit its location information so your pet can be tracked outdoors as well as inside buildings. However, there are still some areas where coverage is not available. To get a better idea of the coverage and signal strength in your area, click the link Check your area for coverage and enter the zip code where you will be using the device.

Q: I noticed that the LovemypetsGPS Pet Safety Collar uses the Sprint PCS service. Do I need Sprint PCS cellular phone service to use the system?
A: No. Sprint PCS is simply the cellular network our system uses to assist in locating your pet and communicating your pet’s location. Your personal cellular service provider does not influence the GPS unit’s tracking ability.

Q: Does the system work outside the U.S.?
A: No, the system can locate and track only within the U.S. at this time.

Q: What if I’m traveling—will I still be able to use the system?
A: Yes, the system will track your pet wherever Sprint PCS cellular phone service is available. As long as you have Internet or phone access, you will be able to locate and track your pet via www.lovemypetsgps.com or by calling 1-888-LUV-R-PET.

Q: If my pet becomes lost, how often will I receive updates of my pet’s location?
A: Once you have initially located your pet by logging into your account—via www.lovemypetsgps.com or by calling 1-888-LUV-R-PET—you can determine how often you want to receive tracking updates. You can set your tracking frequency anywhere from every 60 seconds to once a day, depending on your needs. It is important to keep a sufficient number of locates available so you have enough locates to continue tracking until reunited with your pet.

Q: What are locates?
A: Locates are the number of times you can retrieve the GPS unit’s current location. Each time you receive the location of your pet, one locate is used. You receive 100 locates for the year when you sign up for an account, and additional locates can be purchased in quantities of 50 or 100 at www.lovemypetsgps.com. Any unused locates will roll over to the next year.

Q: How long does the battery last?
A: The rechargeable battery will last about two weeks in the standby mode. However, with increased usage you will need to recharge the battery more frequently. A battery charger is included with your system, and we recommend scheduling a certain time each week to recharge the battery.

Q: Is the system water-resistant?
A: Yes, the GPS unit and collar envelope are both water resistant. Limited exposure to water and the elements will not harm the system. But complete water submersion, such as in a swimming pool or the ocean, could destroy the unit. Simply remove the GPS unit from the collar envelope if your pet is going for a swim.

Q: Why doesn’t my glow-in-the-dark banding work?
A: When you first receive your collar, harness or leash, the glow-in-the-dark pigments will need to be charged, since it was shipped in a container without daylight. Place the items under a bright light for several hours to re-energize the pigments. Once the item has been charged, normal daylight will automatically re-energize the pigments for glow at night. So as long as you don’t coil your collar, harness or leash or store it away in a drawer, the glow-in-the-dark pigments will automatically activate in normal light.

Q: Can I have more than one pet on the system?
A: Yes! You can locate and track multiple pets on your account, as long as each pet has its own LovemypetsGPS Pet Safety Collar. When you login to www.lovemypetsgps.com you can assign different names and icons to each individual pet’s unit.

Q: Will I have to install any software before I can start using the system?
A: No. Everything you need to successfully and securely track your pet is ready by connecting to the Internet. The system works on any web browser, as long as you have at least Adobe Flash Player 9.0 installed. To download and install Adobe Flash Player, Click Here.

Q: Do I connect the GPS unit to my computer to use the system?
A: No, the system wirelessly gives you location information in real time.

Q: What online mapping software is used, and how often is it updated?
A: Our system uses ESRI that is updated quarterly.

Q: Does the system come with a warranty?
A: We offer a one year warranty on the GPS unit. See warranty terms.

Q: What is our Shipping/Return Policy?
A: Credit cards are processed on orders only when the order is ready to ship. For returns please contact our pet consultant at .

Q: If I experience any technical issues with my system, what should I do?
A: If you have any questions regarding your system or need technical assistance, call us at 1-888-LUV-R-PET and a customer service representative will be happy to assist you.

Q: Will I be able to track my pet via Smart Phone, iPhone or iPad?

A:  Currently the tracking system is not available for Smart Phone users, including iPhone or iPad.  However, it is recommended you check the tracking page here:  http://www.lovemypetsgps.com/tracking.html If you are able to access this page via your device the system should work properly on your device.  If the page asks for a software update/download you may not be able to access the page.

 

For more information or to order, call us (24 hours a day) at 1-888-LUV-R-PET ( 1-888-588-7738 ).

 




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